Service Level Agreement Vmware

This depends on how long the service is unavailable and the level of service chosen when purchasing the VM. If z.B. an ALS event occurs and the availability percentage is covered by the commitment listed in your ALS, UKCloud offers you a service credit as a percentage of the total amount charged for the VM concerned during the month. P – A-B x 100 A, where: P- Percentage availability A- Total number of minutes in month B – total number of minutes that this service is not available 4.5 SSL Virtual Private Network. We offer individual SSL VPN accounts and two-factor authentication for secure access to your systems. We provide you with instructions and software for using the SSL VPN service. You are responsible for installing and setting up local locations on any desktop, laptop, smartphone, tablet or server outside our cloud and data center. Scenario: A VM is run and available for January, except for a two-hour period during which the service is considered unavailable. UKCloud does not offer ALS that covers the performance or availability of external connections to the UKCloud platform.B. Internet, PSN or Janet. Connections between services within UKCloud are covered by ALS, which represents services, including Inter-DC connectivity between REGIONS and UKCloud sites.

(a) an event of force majeure, that is, any cause that is outside the control of the company, including, but not limited, to any act of God, earthquake, explosion, flood, fire, power outage, power outage, bad weather or other disasters; the embargo, insurgency, national emergency, terrorist act or war; laws or any order, instruction or injunction of a federal, state, state, foreign or other government, or a civilian or military authority; the unavailability of necessary equipment, supplies, services, work or facilities; Unavailability applies to the inability to connect to a new GPU resource in the event of a GPU service failure within a single area. The error status follows a hardware failure detected on the IaaS layer or below and inside UKCloud-controlled components. UKCloud performs a synthetic transaction imitating user authentication and the “post” of data on the platform. An SLA event is considered to have occurred and the service is considered unavailable (particularly a storage hosting failure and authentication subsystem) if the monitoring fails five minutes in a row.