Viator, a TripAdvisor company, is a leading online marketplace for tours, activities, and attractions. The platform acts as a bridge between suppliers and travelers, connecting them with unique experiences all over the world. If you are a tour operator, activity provider, or attraction owner, you can join Viator as a supplier and offer your services to millions of potential customers.
To become a Viator supplier, you need to sign a supplier agreement that outlines the terms and conditions of your partnership. The agreement covers a range of topics, from commission rates and payment processes to content standards and customer service procedures. Let`s take a closer look at some of the key aspects of the Viator supplier agreement.
Viator operates on a commission-based model, which means that as a supplier, you will receive a percentage of the booking value as your revenue. The commission rate depends on several factors, such as the type of service you offer, the location, the seasonality, and the competition. Viator`s standard commission rate ranges from 20% to 30%, but it can vary depending on the circumstances. You can negotiate the commission rate with Viator`s sales team before signing the supplier agreement.
Viator pays its suppliers on a monthly basis, usually within 30 days after the end of the month. The payment includes the commission revenue earned during the previous month, minus any refunds, chargebacks, or other deductions. Viator offers several payment methods, including wire transfer, PayPal, and Payoneer. You need to provide your banking or payment details to Viator when you sign the supplier agreement.
Viator has strict content standards that suppliers must adhere to in order to maintain the quality and accuracy of the platform. The content includes the tour or activity description, the pricing, the itinerary, the images, and any other information related to the service. The content must be truthful, complete, and up-to-date, and it must comply with Viator`s brand guidelines and legal policies. Viator reserves the right to review and modify the content at its discretion and to remove any content that violates the standards.
Customer Service Procedures
Viator places a high value on customer service and expects its suppliers to deliver a positive and professional experience to travelers. As a supplier, you must respond to customer inquiries and bookings in a timely and polite manner, and provide accurate and helpful information throughout the process. You must also follow Viator`s cancellation and refund policies, which may vary depending on the service and the circumstances. Viator may intervene in case of customer complaints or issues, and may take appropriate actions against suppliers who fail to meet the standards.
In summary, the Viator supplier agreement is a crucial document that defines the relationship between the platform and its suppliers. By signing the agreement, you agree to comply with the terms and conditions set forth by Viator, and to provide high-quality services to travelers. As a professional, you can help suppliers optimize their content for search engines and attract more customers to their Viator listings. By working together, Viator and its suppliers can create a win-win situation for everyone involved.